Customer Insights Leader

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

We advance science so that we all have more time with the people we love.

Global Supply Chain (PTS) ensures a reliable supply of our innovative medicines to patients. As the external landscape and our product portfolio continue to evolve, we are updating our operating model to meet these challenges. This includes building new capabilities, using our networks more sustainably and leveraging new technologies. Come and join us to transform the customer and patient experience!

The Opportunity:

The Customer Insights team is responsible for providing unbiased, objective, expert strategic insights by analyzing diverse data, to optimize supply chain design and enhance operations for more efficient and sustainable service to the patient.

• Developing and implementing a comprehensive customer insights strategy aligned with organizational goals

• Developing customer insights capabilities to enable customer centricity and support the change management process & deployment at scale led by SC business partners

• Understanding needs of future pipeline products, using this to coordinate efforts locally and regionally to meet these needs and launch coordination activities of new products within the market

• Defining key indicators to measure the effectiveness of customer insights initiatives

• Leading the analysis of customer data, leveraging statistical methods, data analytics tools, and other relevant techniques

• Interpreting complex data sets to identify trends, patterns, and actionable insights

• Collaborating with cross-functional teams, including global and regional SC teams, commercial, product development, quality and customer service, to integrate customer insights into decision-making processes

Who you are:

• You have a Bachelor's degree (preferably in science, engineering, or a business discipline); an MBA, PhD or other graduate- or post-graduate-level degree is an asset with 6 - 8 years' strategic consulting or related experience, including an emphasis on strategic analytics and insights, knowledge of strategic market research, competitive intelligence and business forecasting

• Your global bio/pharmaceutical experience is strongly preferred

• You have understanding and experience of business analysis techniques, processes and tools (incl. Visual business intelligence tools, SQL, etc…)

• You have a deep understanding of the external environment (healthcare setup, regulation, providers) and customer / patient segments and needs with strong business acumen

• You are outcome-based, solution-oriented, and show an enterprise-thinking mindset as well as strong analytical capabilities and skills and the ability to derive meaning from such analyses

• Effective interpersonal skills for stakeholder engagement, cross-teams collaborations and cross-organization communications, with a fluent English

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Basel is the headquarters of the Roche Group and one of its most important centres of pharmaceutical research. Over 10,700 employees from over 100 countries come together at our Basel/Kaiseraugst site, which is one of Roche`s largest sites. Read more.

Besides extensive development and training opportunities, we offer flexible working options, 18 weeks of maternity leave and 10 weeks of gender independent partnership leave. Our employees also benefit from multiple services on site such as child-care facilities, medical services, restaurants and cafeterias, as well as various employee events.

We believe in the power of diversity and inclusion, and strive to identify and create opportunities that enable all people to bring their unique selves to Roche.

Roche is an Equal Opportunity Employer.